Bills are estimated when our meter readers are unable to access water meters. In most instances, estimates occur during the winter months when our crews are unable to reach the home due to inclement weather. However, estimates may also occur if an animal or vehicle prevents access to the property or meter. Meter readers obtain true readings as soon as possible, and your bill will reflect a credit if we overestimated the amount, or we will add an additional amount if we underestimated. When estimated, the bar on the history graph appears orange.