Report Problem
Account and Billing
Start/Stop/Transfer Water Service
Pure Connect
Payment Options
- How do I sign up for AutoPay?
- How do I find the location of a Louisville Water Company office?
- The previous balance says zero, but I know I asked for a payment extension.
- My water was turned off for non-payment. Now what do I do?
- What can I do if I can't make a payment on time? Can I obtain a payment extension?
- How do I check my payment plan balance?
Louisville MSD
Home Protection
Leak Detection
- My water bill is higher than usual. What should I do?
- How can I track my water usage to make sure I don’t have a leak?
- How do I turn off the water in my home if I have a major leak?
- Don't let leaks go undetected!
- I did the toilet dye test and did not find a leak. What should I do next?
- How do I submit for a partial reimbursement once my leak is repaired?
About your bill
- I was contacted by Aargon about my Louisville Water bill. Who is Aargon and why did they notify me?
- I am a landlord and have multiple addresses under one account number. What happens if I do not pay my bill?
- How is the amount of my statement determined?
- How do I determine how much I need to pay while I am on a payment plan?
- What do I need to do if the primary account holder at my address has passed away?
- If my water bill was higher because of a leak, am I still responsible for the bill?
Bill Assistance
- How do I see if I am eligible for customer assistance for Louisville Water Foundation funds?
- What should I do if the bill says my account balance is past due and subject to disconnect?
- Does Louisville Water offer customer assistance?
- Has the federal government allocated funds to each state for assistance with paying water utilities?
- How do I see if I am eligible customer assistance from the American Rescue Plan or from the Louisville Water Foundation?