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If you have an account-specific question, please submit through our customer portal,
Pure Connect (i.e. account information, payment and billing, etc.). Not registered? Create an account for free today!

When you no longer require Louisville Water to maintain a Landlord Agreement for your property, please call our Customer Care Center at (502)583-6610 or toll-free at 1 (888) 535-6262 to update your listing and request that the Landlord Agreement(s) be removed from the property.

Phone number must consist of 10 digits

Required to verify account

If you have existing service please provide your Account Number

Intersection between two streets.

Please enter the full address including city, state and zip code

Please enter the full address including city, state and zip code

Please enter the full address including city, state and zip code

I hereby authorize Louisville Water Company to transfer water service into my name for the above stated address(es) once the tenant has taken service(s) out of his/her name. Please note, if a tenant's service is turned off for non-payment, service will automatically revert to the Landlord. Landlord will need to call if water is to be shut-off.

Please enter the full address including city, state and zip code

Please enter the development name.

Please select ALL service types that will be needed.

Please select the domestic service size. If this does not apply to your request, choose N/A.

Please select the fire service size. If this does not apply to your request, choose N/A.

Please select the irrigation service size. If this does not apply to your request, choose N/A.

Note: Supplemental forms are required for all commercial domestic and fire service requests. If you selected either of these service types, please upload the completed supplemental forms using the attachment field below.

Note: A utility site plan is required with this submittal. Please upload it in the same attachment field as the supplemental forms (if applicable). Be sure to clearly mark the proposed meter location(s) on the plan.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

By submitting this form I acknowledge that I agree to the Louisville Water Company privacy and data policy.

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