Billing FAQs
- How is the amount of my statement determined?
- How do you calculate late fees?
- How much do I owe?
- How do I check my payment plan balance?
- I have an irrigation system. Is this water usage included in the usage history graph?
- Why is my bill ‘estimated’?
- What should I do if the bill says my account balance is past due and subject to disconnect?
- Does Louisville Water offer customer assistance?
- What can I do if I can't make a payment on time? Can I obtain a payment extension?
- My water was turned off for non-payment. Now what do I do?
- How long will it take to turn my water back on after I pay?
- Is there a fee associated with turning my water off or on?
- Why is a security deposit added to my account after it has been turned off for non-payment?
- How do I determine how much I need to pay while I am on a payment plan?
- What is a “water domestic service charge”?
- The previous balance says zero, but I know I asked for a payment extension.
- Why are there charges on my water bill for Louisville MSD or other sewer companies?
- I have questions about the wastewater and drainage portion of my bill. Who should I contact?
- What is wastewater?
- What are drainage charges?
- MSD Residential Bill Charges
- Can I get a pool credit?
- I have a service plan through HomeServe. Where are these charges listed?
- What do I do if I need to use my HomeServe warranty?
- Can I find out when my meter will be read for the next bill?
- How do I find the location of a Louisville Water Company office?
- What should I do if I think there’s an error on my bill?
- How do I see if I am eligible customer assistance from the American Rescue Plan or from the Louisville Water Foundation?
- Has the federal government allocated funds to each state for assistance with paying water utilities?
- I am a landlord and have multiple address under one account number. What happens if I do not pay my bill?