What do I do if I have a water pipe burst or break because of freezing temperatures?

Turn off your water service using the main shutoff valve typically found in a lower-level area where your service line enters your home. If the valve does not work or is broken, contact Louisville Water Company to have the service turned off at the meter.

Do NOT attempt to turn off the water at the meter yourself. Call Louisville Water at [phone] if you have a water emergency.