What can I do if I can't make a payment on time? Can I obtain a payment extension?

If you are unable to pay your bill before the due date, please call Customer Service at 502.583.6610 or visit our Pay My Bill page on LouisvilleWater.com to log into your account to see if you are eligible for a payment extension

To qualify for a payment extension:

• Your account must be past due
• You must not have an outstanding balance greater than one billing cycle
• You must not be scheduled for disconnection of water service

If you have an outstanding balance greater than one billing cycle, that balance must be paid prior to requesting an extension. Late fees will be assessed if the current amount due is not received in full by the payment due date, even if a payment extension has been given.