The previous balance says zero, but I know I asked for a payment extension.

When a customer requests an extension, our billing system moves the amount owed to the next bill, meaning it is no longer considered past due, but rather, a current balance. The payment extension balance, as well as the current bill’s balance, needs to be paid by the . Your payment extension balance may now be found in the “Other Charges” section on the back of your bill. Customers can pay smaller amounts before the next bill due date if needed. If you are on a payment plan, you may not be eligible for payment extensions.