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How do I request a leak adjustment?

  • Updated

Louisville Water offers leak adjustments to assist customers facing high bills due to leaks on the customer’s side of the property line. Leak adjustments are granted only after the repair has been made.

To request a leak adjustment:

  1. Log in or create a Pure Connect account at LouisvilleWater.com/PureConnect

    Create a Leak Adjustment Request - Step 0.jpg

  2. Hover over "Customer Center"

    Create a Leak Adjustment Request - Step 1.jpg

  3. Click "My Requests"

    Create a Leak Adjustment Request - Step 2.jpg

  4. Click "Create Request"

    Create a Leak Adjustment Request - Step 3.jpg

  5. Enter a "Brief Description of Inquiry*" field.

    Create a Leak Adjustment Request - Step 4.jpg

  6. Select the "Leak Adjustment Request" option.

    Create a Leak Adjustment Request - Step 6.jpg

  7. Select whether it was an "Interior or Exterior Leak."

    Create a Leak Adjustment Request - Step 7.jpg

  8. Enter your "Mailing Address."

    Create a Leak Adjustment Request - Step 8.jpg

  9. Confirm the property address you are talking about.

    Create a Leak Adjustment Request - Step 10.jpg

  10. Enter a short description.

    Create a Leak Adjustment Request - Step 12.jpg

  11. Upload any supporting documents like a receipt for the repair, photos of the leak, etc.

    Create a Leak Adjustment Request - Step 14.jpg

  12. Click "Submit"

    Create a Leak Adjustment Request - Step 15.jpg

  13. A ticket number will be generated for your request and you'll be able to follow along with the progress.

    Create a Leak Adjustment Request - Step 16.jpg

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