How do I manage "My Requests" in the Customer Center within Pure Connect℠?

The Customer Center is an all-new feature that allows customers to track requests and field activities for their account. You'll now be able to track field activities under the "My Service Requests" section and account-specific questions/concerns will be managed through "My Requests". 

Here's how to navigate the "My Requests" section.

Create requests

1. Log into Pure Connect. Hover over Customer Center and select "My Requests."
2. Click the "Create Request" button.
3. Select the topic and sub-topic from the drop-down menu.  Enter a brief description of inquiry.
4. Select the mailing address from the drop-down list.
5. To attach documentation from the local computer to the request, click "Choose File" and select the appropriate file.
6. Click Submit. A confirmation page displays to show the request was successfully submitted.   

View requests

1. From the Overview page, hover over the Customer Center tab and select "My Requests." Submitted request show under My Requests.
2. Click the reference # hyperlink to display details of the existing customer request. 

Close requests

1. From the Overview page, hover over the Customer Center tab and select "My Requests." Submitted requests show under "My Requests." 
2. Click the reference # hyperlink to display details of the existing customer request.
3. Click "Solved" to close the existing customer request.