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Report Emergency Pay Bill
  • Customer Service
    • Billing & Payments
      • Payment Options
      • Drops of Kindness / Bill Assistance
      • Rates & Service Rules
      • Understanding Your Bill
    • Service Requests
      • Service Application
      • Start, Stop or Transfer Service
      • Temporary Water Service Meter
      • Request a Hydrant Flow Test
    • Home Protection
      • WaterPro Water Leak Protection Plan℠
      • HomeServe Home Repair Plans
      • Leak Detection
      • Locate Water Shutoff Valve
      • Water Pressure
      • Cold Weather Tips
    • Frequently Asked Questions
      • Get In Touch With Us
  • Your Water
    • Water Quality
      • Annual Water Quality Report
      • Troubleshoot Your Water
      • Cross Connection Control
      • Fire Hydrant Flushing
      • Riverbank Filtration
      • PFAS
      • Understanding Boil Water Advisories
    • Lead Awareness
      • Service Line Inventory
      • Lead Replacement Program
      • Minimize Your Risk
      • Flushing Your Water Lines
      • Request Lead Test Kit
    • Louisville Pure Tap®
      • Pure Tap On the Go
      • Pure Tap For a Healthy Lifestyle
      • Pure Tap Around Town
      • Made With Pure Tap
    • Educational Resources
      • Teacher/Classroom
      • Community Education
      • Tapper’s Big Adventure
  • Construction Projects
    • Where We’re Working
      • Residual Line Project
      • Reservoir Relining Project
      • Oak Street Project
      • Main Replacement & Rehabilitation
      • Fire Hydrant Maintenance Program
  • Work With Us
    • Careers
      • Culture
      • Job Openings
    • Procurement
      • Contractor Prequalification
      • Architecture & Engineering
      • Monthly Expenditure Reports
      • Procurement Resources
    • Bid Opportunities
      • Supplier Diversity
      • Small Business Equity Program
      • Bid Results
    • Specifications
      • 4″ – 20″ Pipeline Materials Specifications
      • Water Main Extension Application
      • Technical Specification & Standard Drawings for Pipeline Construction 2022
      • Distribution Extension Contact Information
  • About Us
    • Leadership & Governance
      • Executive Leadership
      • Board of Water Works
      • Annual Report
      • Strategic Plan
      • One Water Partnership
    • Economic Development
      • Service Area
      • Quality
      • Rates
      • Our Team
      • Water Grows KY
      • Bourbon & Brew
    • History of Great Water
    • Louisville Water Foundation
  • Louisville Water Tower
    • Visit
      • Visit Us
      • Photo Policy
    • Explore
      • WaterWorks Museum
      • History
    • Learn
      • Field Trips
      • Group Tours
  • Need Help?
    • Get In Touch With Us

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  1. Louisville Water | Help Center
  2. Pure Connect℠
  3. Account Management

Account Management

  • How do I sign up for Pure Connect℠?
  • How do I schedule a payment in Pure Connect?
  • How secure is my account information and payment on Pure Connect℠?
  • How can I find my account number?
  • How do I update my account information in Pure Connect℠?
  • Why am I getting a "user does not exist error" when logging into Pure Connect℠?
  • How do I add multiple accounts in Pure Connect℠?
  • What is the "My Service Requests" section within the Customer Center of Pure Connect℠?
  • How do I manage "My Requests" in the Customer Center within Pure Connect℠?
  • Will I be automatically signed up for paperless billing when registering for Pure Connect℠?
  • How do I share my account in Pure Connect℠?
  • How do I add payment methods to my digital wallet in Pure Connect℠?
  • How can I use billing history in Pure Connect℠?
  • How do I make multiple payments at once in Pure Connect℠?
  • What can I do from the Account Overview page on Pure Connect℠?
  • How do I change my password in Pure Connect℠?
  • How do I add and remove users from my Pure Connect℠ account?
  • How do I sign up for AutoPay?

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550 South Third Street
Louisville, KY 40202
Monday-Friday, 8 a.m. - 4:30 p.m.

634 Conestoga Parkway
Shepherdsville, KY 40165
Monday-Friday, 8 a.m. - 4 p.m.

Closed for lunch from 1 - 1:30 p.m.

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(502) 583-6610 (888) 535-6262 (Toll Free)

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©2024 Louisville Water Company. All rights reserved.

Privacy Statement | Terms of Use
Accessibility | Data Policy